Contracts Administrator
Apleona UK • nationwide call
nationwide
Facilities Contract Helpdesk Administrator
Location: Melbourn, Royston SG8 6DN
Job Types: Permanent, Full-time
Salary: Up to £25,000 Per Annum
Hours of work: Monday to Friday 8:00am - 4:30pm, plus on call 1 in 5 person rotation
Summary of Position:
To provide administrative helpdesk support to JCW Apleona Managed Services lead and supported contracts within the M&E Facilities Management industry.
Managed Services is a division of JCW that provides job management solutions for mainly national customers. Managed Services also provides contract support, where it supports other divisions of JCW with the call centre function, data and reporting element. We are the only division of JCW to not have any engineers however, we utilise our supply chain to provide specialist services within the facilities management scope.
Specific Requirements/duties
- To manage inbound customer telephone calls
- To manage inbound customer dedicated inboxes
- To log, triage and dispatch emergency call outs
- To respond to day-to-day customer enquiries
- To raise supplier purchase orders and invoices
- To follow up with supply chain and service team for job attendance
- To keep JCW internal job logging system up to date with reactive updates
- To provide job updates to our clients directly or through customer systems
The Person
- Strong communication skills both written and verbal
- Good knowledge of Microsoft packages
- It would be desirable to have worked in a facilities helpdesk or M&E environment or call centre previously
Benefits:
- Company events
- Company pension
- On-site parking
We are an equal opportunities employer who deliver facilities management services to clients all over the UK and with vacancies in your area this is a great time to join our teams.
If this sounds like a job for you then click on the apply button and we’ll start the process and if you’re a good match we’ll be in touch to discuss the next steps.
This role will be working for JCW Energy Services, who are part of the Apleona Group
Working at Apleona: It’s worth it!
Together for a Better Tomorrow
We don’t just talk about sustainability — we help businesses make it happen. With our Green Real Estate approach, we’re modernising and decarbonising buildings to meet the demands of tomorrow.
One for the future
Facilities management isn’t just a ‘job’, there are carrying careers and opportunities for development across a wide range of industries.
Innovation Meets Creative Freedom
Facility management is full of fresh ideas and smart solutions — and we want yours. Whether you're hands-on or strategic, there’s space here to shape your role and make a real impact. We’re growing fast, backed by strong partners and bold ambitions.
Perks and Discounts
From bike schemes and access to a digital GP — we’ve got your back, in and out of work.
