Contracts Manager

Apleona is one of Ireland’s leading facilities management providers. We currently have an opening for an experienced Contract Manager based at our head office in Dublin 14.

Main duties and responsibilities

▪ Oversee the delivery of Soft and Hard FM services across multi-site operations, including cleaning, security, M&E, grounds, waste, and other support services.

▪ Ensure consistent delivery of services in line with agreed SLAs, KPIs, and contractual requirements.

▪ Conduct regular site visits and audits to ensure operational performance, quality standards, and health & safety compliance.

▪ Implement best practice processes, service innovations, and continuous improvement initiatives across all contracts.

▪ Coordinate planned and reactive maintenance activities, ensuring minimal disruption to client operations.

▪ Hold full P&L responsibility for assigned contracts, ensuring financial performance, margin improvement, and cost control.

▪ Prepare and manage annual budgets, forecasts, and periodic financial reports.

▪ Act as the escalation point of contact for clients, maintaining strong, transparent, and collaborative relationships.

▪ Lead regular client meetings and performance reviews, presenting service updates, KPIs, and improvement plans.

▪ Respond proactively to client issues, implementing corrective actions to ensure service excellence and retention.

▪ Understand client business needs and tailor service delivery to support their operational requirements.

▪ Lead and develop multi-disciplinary on-site teams, promoting engagement, accountability, and high performance.

▪ Conduct regular team briefings, training sessions, toolbox talks, and performance reviews.

▪ Support recruitment, onboarding, and ongoing development of staff across your portfolio.

▪ Maintain strong communication channels with FMs and team leaders to ensure smooth day-to-day operations.

▪ Ensure all work activities comply with company HSEQ standards, statutory requirements, and industry best practice.

▪ Maintain up-to-date risk assessments, method statements, SOPs, and site documentation.

▪ Lead by example in promoting safe working practices and supporting company safety initiatives.

▪ Investigate incidents, produce corrective action plans, and ensure followthrough on improvements.

▪ Prepare monthly operational and financial performance reports for senior management and clients.

▪ Maintain accurate records, logs, and documentation related to service delivery and compliance.

▪ Ensure timely submission of reports, audits, purchase orders, and contract documentation.

Qualifications and experience

▪ Minimum 3+ years’ experience in Facilities Management or a similar contract leadership role.

▪ Proven experience managing multi-site or complex FM contracts.

▪ Strong financial management skills with experience overseeing budgets and P&L accounts.

▪ Excellent communication, interpersonal, and client-facing skills.

▪ Experienced in managing multi-disciplinary teams and driving operational improvements.

▪ Strong understanding of health, safety, and statutory compliance within FM environments.

▪ Proficiency in MS Office; experience with CAFM/CMMS systems is an advantage.

▪ Strong problem-solving ability and a proactive, results-driven mindset.

▪ Professional, confident, and capable of influencing stakeholders at all levels.

▪ Flexible, organised, and able to thrive in a fast-paced, multi-site environment

We welcome all applications for candidates who have the above skillset

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