Contracts Manager
Apleona Ireland • Dublin
Ribh Road 55, D05 VA48 Dublin 5
We are looking for an experienced Contract Manager to join the Apleona team in Dublin 14
Main duties and responsibilities
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▪ Ensure consistent achievement of service level agreements (SLAs) and key performance indicators (KPIs).
▪ Conduct regular site inspections to maintain operational excellence, compliance, and safety standards.
▪ Drive service innovation and implement process improvements across contracts.
▪ Manage full P&L responsibility for assigned contracts, ensuring profitability and cost control.
▪ Develop and manage budgets, forecasts, and financial reporting.
▪ Identify opportunities for additional works, efficiencies, and margin growth.
▪ Support the Portfolio Director in pricing, renewals, and commercial negotiations
▪ Act as the key point of contact for clients, fostering strong and collaborative relationships.
▪ Conduct regular client meetings and performance reviews to discuss service quality, performance metrics, and improvement plans
▪ Proactively address issues, implement corrective actions, and ensure client satisfaction and retention.
▪ Lead, develop, and motivate site-based teams to deliver high-quality service. ▪ Conduct regular training, toolbox talks, and performance reviews.
▪ Support recruitment, onboarding, and succession planning across your contracts.
▪ Promote a culture of safety, inclusion, and continuous improvement.
▪ Ensure adherence to company HSEQ standards, statutory obligations, and industry best practice. ▪ Maintain accurate operational documentation, risk assessments, and site logs.
▪ Provide monthly performance reports and updates to management and clients.
Qualifications and experience
▪ 3+ years’ experience in a FM Management or similar FM leadership role.
▪ Proven experience managing multi-site commercial or retail contracts.
▪ Strong financial acumen with demonstrable P&L management experience.
▪ Excellent interpersonal and communication skills, with a client-focused mindset.
▪ Experience in managing diverse teams and driving performance improvements.
▪ Strong knowledge of health, safety, and compliance in FM environments.
▪ Proficiency in MS Office; CAFM system experience advantageous
▪ Results-driven and commercially focused.
▪ Professional, confident, and able to influence at all levels.
▪ Flexible and adaptable to a fast-paced environment
We look forward to your application
Ref :16499
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