Director of Facilities

Working pattern: Monday to Friday

Main duties and responsibilities

• Lead and support a team and assume overall account responsibility to ensure all contractual service level agreements are maintained and achieved.
• Ensure full compliance with all Health and Safety regulations, company policy and all other company legislation and best practices on the portfolio.
• Grow and foster a collaborative environment for the teams to work and thrive looking at key drivers to achieve company strategic targets.  
• Provide performance metrics and reporting for each Client account allowing a basis to be formed supporting the achievement of overall business goals. 
• Develop a deep understanding of each account's critical requirements and challenges and create a supporting strategy to address these. 
• Partake in recruitment and selection process on occasions 
• Lead and motivate the team to develop efficient work ethics and strategies, drive self-delivery and deliver sustainable solutions with improved technology and value add
• Provide periodic Client satisfaction metrics to promote and enhance a Client centric culture. 
• Develop and manage a Client retention strategy where appropriate.  
• Work with desired departments to implement digital intelligence strategies to fulfil Client expectations and to support decision at operational, tactical and strategic levels. . 
• Ensure compliance of company ISO and all quality standards across the portfolio. 
• Work with commercial finance analysts to ensure business forecasts and margin management are consistent with expectations across the portfolio. 
• Assist in the preparation of annual and long-term budgets for each Client account.
• Set a robust operational culture in line with company policies, values and vision. 

Qualifications and experience

• Recognised third level qualification essential.
• Minimum 7 years’ experience in Facility Management/Client Oriented Service industry.
• Experience and knowledge of working in regulated environments/ infection control
• Experience in bidding and delivering business development presentations
• Professional affiliation with the IPFMA and or BIFM beneficial
• Proficient use of MS Office suite.
• Professional affiliation with the IPFMA and or BIFM beneficial
• Excellent interpersonal & communication skills 
•  Ability to lead successful facility management teams 
• Flexible approach to meeting deadlines   
• Full clean driving license.

Ref:15707