We are looking for a Front of House Receptionist  to join our team in Dublin 4 

Main duties and responsibilities

To deliver agreed levels of business Customer Service

▪ Delivery of a full range of workplace services to the business across various client sites

▪ Achieve customer satisfaction levels measured within workplace services and customer feedback.

▪ Provide visitors with an excellent experience - offering the Wi-Fi info, refreshments and answering questions that they might have upon their arrival.

▪ Monitor overall activity in the Lobby to ensure a safe & secure environment. ▪ Meet all front of house duties as assigned; register guests, notify hosts as needed, etc.

▪ Build effective relationships with Clients, acting as a key point of contact when in the cover capacity, deliver a high level of customer service.

▪ Work with Client Representatives to capture requirements to develop knowledge of the Client requirements and desired service levels.

▪ Customer Service maintained to high standards, dealing with Employees, Contractors and Visitors in a meet and greet capacity.

▪ SLAs agreed and monitored regularly and Assist with the overview of soft services/hospitality onsite

▪Develop and update Standard Operation Procedures as and when required

▪ Carry out administration duties on behalf of the client such as expenses, travel, events etc.

▪ Act as main point of contact for staff that require front of house/facilities support.

▪ To ensure Visitors, Staff and Vendors are adhering to the EH&S Policy and Procedure upon entry to the building.

▪ To maintain a safe front of house operations ensuring spillages etc are dealt with in a timely and safe manner.

▪ Complete record and report Accident Reports. ▪ Keep a stock record of First Aid Kit consumables and order consumables as and when required.

▪ Ensure all sub-contractors on-site are working to within the agreed permit to work system. Supplier/Service Management

▪ Ensuring soft services are carried out to the standards expected by Apleona and report any issues if necessary. Work alongside the catering/hospitality team .

▪ Ensure visitors are dealt with in line with site procedures. Issue access passes to visitors. s.

▪ Maintaining a clean front of house (Access and Egress • Route)

▪ Other duties that may arise if the Client requirements change. Use of technology to conduct & record work

▪ Use of spreadsheets etc. to record information. Operate and manage Visitor management system. Book meeting rooms for meetings

Qualifications and experience

▪ Proven track record in similar role preferably with at least 3 years' experience in a directly comparable environment.

▪ Excellent verbal and written communication skills

▪ Ability to work on own initiative and as a team player Proven ability to manage a wide variety of tasks with the ability to prioritise and develop new opportunities and solutions.

▪ Good time management and ability to meet deadlines

▪ Flexibility-various shift times applicable (client specific)

Desirable

▪ First Aid Responder

▪ Fire Marshall

▪ Lead Covid Officer

▪ Management at supervisory level 

We look forward to your application