Operations Manager

Apleona Ireland is looking for a colleague to fulfill the Operations Manager role in a pharmaceutical setting in Longford area

Main Duties and responsibilities:

• Ensure high-quality service delivery, exceed customer expectations, and promote the company's core values.
• Implement control measures to maintain safe working environments for subcontractors and staff, ensuring smooth business operations.
• Oversee contract delivery to ensure mechanical and electrical maintenance activities are completed in line with site-specific, statutory, and regulatory requirements.
• Support clients in identifying energy management and operational efficiency opportunities that reduce cost and improve performance.
• Establish and manage quality measures, facilitate two-way communication, and drive continuous improvement through feedback.
• Build and maintain strong client relationships, ensuring complaints, issues, and escalations are addressed promptly and effectively.
• Measure service delivery effectiveness against Service Level Agreements (SLAs) to ensure high performance and minimal deductions.
• Lead, support, and develop teams to ensure they are trained, motivated, and capable of delivering high-quality services.
• Ensure safe systems of work, manage Health and safety requirements, and comply with all statutory and company procedures.
• Suggest and implement service delivery improvements and innovations.
• Support commercial activities including budgeting, labour planning, subcontractor cost control, and tender support where required
• Prepare monthly management reports, conduct regular site audits, and ensure timely, accurate client reporting.
• Support any ad-hoc projects as required by management

Requirements:

• Minimum of 3 years in a similar role.
• Experience in a customer-focused environment.
• Relevant third-level qualification or equivalent.
• Financial and budgetary experience.
• Project management experience.
• People management experience is essential.
• Energy management experience/qualification is advantageous.
• Membership in a relevant professional organization is advantageous

Ref: 16988