Service Desk Supervisor
Apleona Ireland • Dublin
Henry Street 11, Dublin
We are looking for a Service Desk Supervisor to join Apleona team in Dublin 14
Working pattern: Monday to Friday from 08:00-17:00
Main duties and responsibilities
- Management of the M&E PPM schedule in accordance with each clients agreed SLA and estimated hours from the contract.
- Provide on site training to Apleona employees
- Maintaining data base of client asset lists
- Coordination and scheduling of planned, reactive & quoted work tasks for the mobile team and specialist contractors
- Closing off jobs for Technicians and sub-contractors
- Raising purchase orders to suppliers & sub-contractors for reactive works and updating costs on completion of works.
- Reception duties and general administration work
- Working with SSC colleagues and other departments
- Follow up and reconciliation of all incoming documentation and information to support effective close out of all open / outstanding works
- Any other ad hoc duties assigned by your line manager
Requirements
- Experience working in a fast paced Service Desk role environment is desirable
- Knowledge of Facilities administration would be a distinct advantage
- Excellent pc skills and proficiency in Word and Excel is essential
- Awareness of good health and safety practice
- Good interpersonal and strong communication skills
We look forward to your application!
Ref: 17143
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