IT Support Analyst
Apleona Ireland • Galway
Galway
At Apleona, We are always on the lookout for dynamic and talented individual to join our team. We are currently recruiting for an IT Support Analyst at our office in Loughrea, Galway.
Working Pattern: Monday to Friday, 8:30 - 17:00
About the Role
As IT Support Analyst you will provide technical support of users and IT systems, and assist in IT Projects across the Apleona business. You will be responsible for providing front-line advice, support and service to all end-users, across the NOE division of Apleona; maintaining high levels of customer satisfaction through personal aptitude.
Main duties and responsibilities
- To be responsible for providing both software and hardware support to all end-users.
- To own and resolve support incidents through to completion.
- Support of key business, and bespoke applications used throughout the business.
- Maintaining performance and availability of systems to agreed service levels.
- The administration of user accounts, across various platforms (AD, exchange, cloud based systems etc.).
- Build and configuration of End User Devices to an agreed process.
- Plan, manage and maintain all IT assets to ensure the accuracy and consistency of CMDB.
- Remote site visits and project work as required.
- Support the team through the development and maintenance of operating process, with technical and procedure documentation.
- Attend departmental meetings as required.
- Embrace a collaborative learning culture within the team and the wider business.
- Assist senior management as requested. .
Qualifications and Experience
- Knowledge and experience in providing support for Microsoft Platforms, Windows, Microsoft Office applications.
- Ability to demonstrate support and administration of End User Computing environments.
- Knowledge of network technologies ( DNS, DHCP, VPN).
- Ability to support mobile platforms such as iOS and Android.
- Experience of supporting enterprise level IT environments.
- Successful ability in analysis and troubleshooting skills.
- Microsoft certification MTA, MCSA or equivalent is desirable.
- Knowledge of network configurations
- Educated to Degree level is desirable
- ***Flexibility required: may be required to work out of hours/weekends***
Are you interested to find out more? We look forward to hearing from you.
Ref. 17711
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