Technical Operations Analyst
Apleona Ireland • Dublin
Henry Street 11, Dublin
We are looking for a Technical Operations Analyst to join our team in Dublin
Working pattern: Monday to Friday from 9:00-17:00
Main duties and responsibilities
- Track and monitor key performance indicators (KPIs) to measure operational efficiency and service performance
- Use Power BI to analyse operational data and generate actionable insights for continuous improvement
- Produce clear, structured reports for management and stakeholders to support decision-making
- Provide day-to-day IT and systems support, troubleshooting issues and ensuring smooth operations
- Conduct workflow analysis, recommend data-driven improvements, and support the implementation of operational systems and digital tools
- Train and onboard engineers on systems, tools, and processes to ensure consistency and compliance
- Schedule and coordinate engineering teams to maximise coverage, efficiency, and response times
- Manage and optimise technical workflows to improve productivity and streamline operations
- Support ongoing system improvements and process enhancements across the service function
Qualifications and experience
- Strong analytical and problem-solving skills
- Experience with Power BI or similar reporting tools
- Good understanding of operational workflows and service environments
- Strong organisational and coordination abilities
- Effective communication with both technical teams and stakeholders
- Experience in IT support, service operations, or facilities coordination (desirable)
We look forward to hearing from you!
Ref: 17739
Working at Apleona: It’s worth it!
Together for a Better Tomorrow
We don’t just talk about sustainability — we help businesses make it happen. With our Green Real Estate approach, we’re modernising and decarbonising buildings to meet the demands of tomorrow.
One for the future
Facilities management isn’t just a ‘job’, there are carrying careers and opportunities for development across a wide range of industries.
Innovation Meets Creative Freedom
Facility management is full of fresh ideas and smart solutions — and we want yours. Whether you're hands-on or strategic, there’s space here to shape your role and make a real impact. We’re growing fast, backed by strong partners and bold ambitions.
Perks and Discounts
From bike schemes and access to a digital GP — we’ve got your back, in and out of work.
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Apleona’s 19-year success story
Dominique has been part of Apleona for 19 years and has built an impressive career during that time. He has progressed from project manager to deputy head of department and now heads the facilities management division at the Cologne site. His journey has been shaped by mergers, changes and new challenges. The last four years in particular have been an exciting and dynamic period for him. “Why am I here? Because Apleona combines enormous potential, dynamism and passion.” What makes Apleona special for Dominique: Innovation & Sustainability: Modern technologies, optimised processes and a clear vision for the future; Teamwork & Appreciation: A culture of collaboration, recognition and professional development; and Future-Orientation: Sustainable solutions, for our clients and for society. His day-to-day work is anything but routine: between operational management, strategic planning and team leadership, he faces a new challenge every day. “My aim is not only to ensure smooth operations, but also to develop my team and achieve success together.” For him, the focus is clearly on creating sustainable value for our customers.
Even as a child, he knew one thing for sure: his future would be in engineering!
You could almost say he was born with a toolbox in his hand. He has now been working as an in-house technician at Apleona for seven years and, with great dedication, ensures that the systems run smoothly. Whether it’s maintenance, repairs or solving unexpected problems, Patrick is always on hand to keep everything running. What does he particularly like about Apleona? The strong team spirit. “We’re a well-oiled team. When it matters, everyone can rely on one another.” For him, spontaneity is part of the job, just like the regular exchanges with colleagues from other departments, which constantly give him fresh inspiration. Patrick stays active in his spare time too, though not with tools, but with a green thumb. His garden is his personal oasis, where he enjoys every spare minute in the fresh air. His property in Berlin and his work at Apleona? Highly recommended!
Passion meets success!
Since June 2023, he has been supporting one of our largest client sites in Berlin as a project coordinator. Tim originally joined us through a temporary employment agency as a plant mechanic. But it soon became clear: he was a permanent fixture in the team! “The friendly atmosphere and professional camaraderie won me over straight away,” he says. Today, he is taking on more and more responsibility and is also working towards his master craftsman’s qualification. Tim embodies what Apleona is all about: team spirit, commitment and the desire to develop further.
